Welcome to Prysmian - Customer Care

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Welcome to Prysmian

Please contact Customer Care on: 02381860800

Welcome to Prysmian - a worldwide leader powering the world. On this page you will find all the necessary information to contact all our customer care teams.

OUR BRANDS

140 years of experience

OUR BRANDS

140 years of experience

Our values are our DNA. They’re who we are. They’re more than words on a page and, when you join us, you’ll find they inspire how we work – with our clients, with each other.

We have an inner drive and a determination. We make things happen.

We respect what each person brings. We trust each other and deliver what we say.

We aim to keep things simple.

It’s how we make our mark.

Our values

Local Presence

Innovation and technology are part of our daily lives. The combination of our global presence in cable research, development, manufacture and innovation allows us to remain pioneers in the market.

With over 100 years of history in the UK, we have an established headquarters in Eastleigh, Southampton and 3 further manufacturing sites to help better serve our UK and export markets. Globally we are present in 50 countries, 106 factories, 25 R&D centres and around 29,000 employees, with a strategic position that allows us to serve emerging markets.

Click to discover the history of the Prysmian Group

Click below to find out more about our teams.

Global Sales Team

Good customer proximity with a Prysmian sales team to support your local needs

Jointly satisfy the high demand for market leading brands

Dedicated internal contact to understand your local needs

Quality sales information to review business

Customer focused and striving to find a solution to meet your needs

Cross departmental collaboration to meet customer requirements

Peace of Mind

Market surveillance & reporting of substandard cables through ACI

27% of all electrical fires across England were attributed to faulty wires and cables (Over 4,000 a year)

Worlds largest cable manufacturer

Consistency and continuity of manufacture and supply

Cable App

Developed by the world’s leading cable manufacturer Prysmian, CableApp has been specially created for electrical professionals to provide efficient and precise cable solutions for any project. No matter what you’re looking for; low smoke cables, fire performance cables, or armoured cables, CableApp can help.

As well as performing as a cable size calculator, the app also works out both energy costs and CO2 emissions, which can help you reduce energy waste, and improve efficiency on your project. The Prysmian cable calculator is fully compliant with the latest wiring regulations including BS 7671 (18^thEdition), offering installers and contractors great peace of mind.

Technical Support

Information Hub

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FAQ's

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Customer Onboarding